Cancellation Policy

• Things happen! I understand that life is full of the unexpected. Please cancel within 24-48 hours in the event that you can’t make your appointment. 

• Non-Refundable Retainers: Please note that upon booking, a non-refundable retainer is needed to secure your date. In the event that the booking is canceled prior to 24 hours, the retainer can be used toward a future booking within 90 days. 

Late Policy

• Please make every effort to arrive on time for your appointment. Timeliness is extremely important, as other clients may be scheduled immediately after you. I never want one appointment to impact another — including yours. Of course, I understand that life happens! If you’re running behind, please communicate with me as soon as possible so I can plan accordingly.  I’m able to accommodate arrivals up to 15 minutes past your scheduled time. After that, the appointment will need to be canceled, along with the non-refundable retainer. Thank you so much for respecting both my time and the time of other client …I truly appreciate it.

Sick Policy

• If you’re feeling unwell or starting to come down with something, please reschedule your appointment. As I’ll be working closely with your face, keeping both of us healthy is essential. As much as you dislike being sick, I assure you …I feel the same way. While it can be disappointing to adjust plans, protecting everyone’s health is always the priority. Thank you so much for your understanding and consideration.

Still need help?

Contact me at custcare@svrvi.com for any questions or concerns.